Inbound and outbound call services run by trained agents. Predictable cost, scalable headcount, zero hassle.
Coverage
24/7
Avg. ASA
< 30 sec
Languages
EN / DE / SQ
What we do
/ 01
Inbound
Trained agents handling support, orders, and help-desk — your customers reach a real voice, not a queue.
/ 02
Outbound
Trained closers and SDRs running outbound campaigns — we open doors, your team closes them.
Why Done Outsourcing
/ 01
−60%
vs. in-house cost
Up to 60% lower than building an in-house team. No recruitment, no equipment, no overhead.
/ 02
100+
training hours
Vetted, scripted, and continuously coached. Every agent represents your brand at the highest standard.
/ 03
5 days
to onboard
Need 5 agents next month and 25 the month after? Scale up or down in days, not quarters.
/ 04
99%
uptime SLA
Crystal-clear lines, redundant infrastructure, and tight SLAs. Your customers never hear we're sorry.
Done Outsourcing is a call-center partner built for businesses that need professional voice support without the overhead of an in-house team.
Headquartered in Albania, we combine the discipline of European service standards with the agility of a modern outsourcing operation. Our agents speak your customers' language — literally and figuratively.
Headquarters
Tirana, Albania
Frequently asked
Most campaigns go live in 5 business days. We handle agent training, scripting, and CRM integration — you focus on the brief and the targets.
EN, DE, and SQ at native level. We can source additional languages on a per-campaign basis with extra lead time.
Per-hour, per-campaign, or dedicated-team pricing. Final structure depends on call volume, working hours, and complexity — typically 40–60% below an equivalent in-house cost.
Brand training, scripted role-play, and weekly QA reviews. We follow GDPR, support SMS opt-in/opt-out flows, and can sign region-specific compliance riders.
Contact
No forms unless you want one. Real humans, same business day.
